Rough Sleeping Case Officer

Job Advert

Make a real difference. Change lives. Help end rough sleeping.

Are you passionate about supporting people through some of the most challenging times in their lives? Do you want a career where every day brings the opportunity to make a meaningful impact?

We're looking for a compassionate, motivated and resilient Rough Sleeping Case Officer to join our dedicated Rough Sleeping Prevention and Recovery Team. This rewarding role offers the chance to work alongside individuals experiencing homelessness, helping them move from crisis and uncertainty towards safety, stability and independence.

If you're someone who believes that everyone deserves a safe place to call home, we'd love to hear from you.

As a Rough Sleeping Case Officer, you'll be at the heart of our efforts to prevent and reduce rough sleeping across the district.

You'll provide practical, person-centred support to people who are:

• Sleeping rough or at immediate risk of rough sleeping
• Living in temporary or emergency accommodation
• Facing complex challenges such as poor mental health, substance misuse, trauma or social isolation

Every day is different. One moment you could be conducting outreach to engage with someone sleeping rough, and the next helping a client secure accommodation, reconnect with services, or develop the skills and confidence they need to maintain a tenancy.

You'll manage your own caseload while working closely with housing providers, health professionals, support agencies and community organisations to deliver positive, long-lasting outcomes.

What You'll Be Doing

• Conducting street outreach sessions, including some early morning work, to identify and support individuals sleeping rough.
• Building trusted relationships with clients and helping them overcome barriers to housing and independence.
• Providing tenancy sustainment support to help people successfully maintain accommodation.
• Developing personalised support plans tailored to individual needs and aspirations.

• Completing assessments, risk management plans and safeguarding referrals.
• Working collaboratively with landlords, partner agencies and statutory services.
• Contributing to multi-agency meetings and coordinated support plans.
• Activating SWEP, Severe Weather Emergency Protocol which includes some evening, early morning and weekend work during a short period of time on a rota basis

What We're Looking For

We're seeking someone who is empathetic, proactive and committed to improving the lives of vulnerable people. Also:

• Experience working within housing, homelessness, support services or a related field.
• Ability to engage positively with individuals experiencing complex needs.
• Strong organisational skills and the ability to manage a varied caseload.
• Ability to work independently while contributing to a supportive team environment.
• Willingness and ability to travel across the district and undertake outreach work.
• Physically able to walk significant distances and work outdoors in all weather conditions.

Why Join Us?

This is more than just a job. It's an opportunity to be part of a team that changes lives every day.

In return, you'll benefit from:

• A rewarding role where you can make a genuine difference in your community
• The opportunity to help people move from crisis to independence A supportive, experienced and passionate team environment
• Professional development and valuable experience within homelessness and housing services
• The chance to work with a wide range of partner organisations and develop specialist knowledge
• Potential for contract extension (subject to funding and maternity cover arrangements)

This role requires flexibility, including occasional early morning, evening and weekend work, particularly during periods of Severe Weather Emergency Protocol (SWEP) activation. The successful applicant will be required to undertake a DBS check.

Apply today and help transform lives, one person at a time.

BENEFITS: We offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy*
• Car mileage reimbursement*
• Excellent career progression and training opportunities
• Long Service Recognition*
• Salary sacrifice car scheme roles over 33k*

*Certain restrictions may apply

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership.  The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website

 The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.